Reservation & Cancellation Policies

All classes and services are pre-paid.  October 1, 2020

Appointments

If you have a an appointment with Whitney (bonus sessions, etc)

  • Bonus sessions, mentorship sessions, and appointments are not able to be rescheduled. If you miss your appointment for any reason, or are 10 minutes late for your appointment time, you will not be able to reschedule and will not receive a refund, discount, or credit in any way. Please check time zones to ensure you do not miss your appointment.
  • If you miss a bonus appointment you will not be able to schedule new appointment time. 
  • If you are 10 minutes late or more for an appointment, your appointment is subject to cancellation and considered a missed appointment. Late appointments will not receive the full amount of time scheduled. You will not receive a refund or discount for late appointments. Please contact us if you know you will be late so we can determine if there is enough time left to continue the session, however the appointment is subject to cancellation if you are 10 minutes late or more.
  • Mentorship sessions are not psychic medium readings.
  • Whitney McNeill and Messenger of Spirit, LLC reserve the right to refuse any appointments for any reason. Whitney reserves the right to refuse a client or student without refund if there is misconduct or late arrivals. Any information shared with the client during a session, does not replace advice or treatment from a licensed medical or psychological health care provider, or legal adviser. Whitney does not diagnose conditions, perform medical treatments, prescribe medications, and is not a professional healthcare service provider. Any decisions the client makes after the reading, is of the free will of the client, and not the influence of your practitioner. The purpose of sessions are for spiritual and educational purposes.
  • In readings, Whitney cannot guarantee a specific Loved One will come through.
  • There are no refunds for readings or appointments.
  • In the rare case, Whitney has an emergency, Whitney will do her best to make arrangements to reschedule your session. Travel arrangements are the full responsibility of the student / client and no compensation will be given towards these arrangements.
  • In-person Group Classes & Retreats

    (this policy does not apply to online courses.)

    Please check your retreat’s specific policy that you agreed to prior to signing up.

    From time to time, Whitney may have an in-person retreat as a bonus session for enrollment in other programs -or – a virtual retreat.

    By signing up for the retreat, you agree to, understand, and abide by the cancellation policies. You are not considered reserved or scheduled for an in-person group class/retreat until registration/payment is made in full. Once payment is made in full before the registration deadline, and if any prerequisites (if applicable) are confirmed by our staff, your space in the in-person group class/retreat is reserved.

    For virtual retreats:

  • All registrations are final and we do not provide recordings of virtual retreats.

    There are no refunds, discounts, credits, or transfers for virtual retreats if you cannot attend. Please see your registration deadline.

  • In the rare case your facilitator has an emergency: The virtual group class/retreat is taught by Whitney McNeill. If, in the rare case, Whitney has an emergency, Whitney will do her best to make arrangements for your in-person group class/retreat in this order:
  • Messenger of Spirit LLC, if possible, will make other arrangements for students to finish out the remainder of the virtual retreat at an agreed to time.
  • If arrangements cannot be made to complete the virtual retreat , Whitney will do her best to make arrangements for your virtual retreat to be taught by another qualified teacher of her choosing. 
  • Whitney reserves the right to refuse a client or student without refund if there is misconduct or late arrivals.
  • For classes held in Sedona:

  • In-person group classes/retreats are non-refundable.

  • Whitney reserves the right to refuse a client or student without refund if there is misconduct or late arrivals.

    Please note, that many in-person group classes/retreats have registration deadlines.

    If you are late to an in-person group class/retreat, you will not be permitted late entry. In-person group classes/retreats start promptly at the time listed, and doors are locked at that time. If you are late or cannot attend an in-person group class/retreat, please contact us through our contact form.

    If you pay for an in-person group class series and during the series do not attend one of the in-person group classes, you will not receive a refund, partial refund, or credit. The in-person group class you missed may or may not be available to make-up due to schedule restrictions. Consult with your teacher / facilitator to see if a resolution can be made.

    In the rare case your facilitator has an emergency: The in-person group class/retreat is taught by Whitney McNeill. If, in the rare case, Whitney has an emergency, Whitney will do her best to make arrangements for your in-person group class/retreat in this order:

    Messenger of Spirit LLC, if possible, will make other arrangements for students to finish out the remainder of in-person group class/retreat at an agreed to time or virtually.

  • If arrangements cannot be made to complete the in-person group class/retreat , Whitney will do her best to make arrangements for your in-person group class/retreat to be taught by another qualified teacher of her choosing.

    If your in-person retreat was a bonus in one of her programs, and there are no other teachers, Whitney will reschedule the in-person program virtually.

  • If your in-person retreat was paid for on it’s own (not attached to another program) and there are no available teachers, Messenger of Spirit, LLC will give students a store credit for the remaining portion of the untaught in-person group class/retreat , good to use towards any in-person group class/retreat or service at Messenger of Spirit, LLC within a year of issue date.  If the student is unable to use a credit, Messenger of Spirit, LLC will refund the remaining portion of the untaught in-person group class/retreat.

  • Travel arrangements are the full responsibility of the student / client and no compensation will be given towards these arrangements.

    Online Courses

    Please see the website and terms that you agreed to when you signed up for the online course. If you need help finding this, please contact us. Whitney reserves the right to refuse a client or student without refund if there is misconduct.

    **For all services, programs, and classes Whitney reserves the right to refuse a client or student without refund for any reason including if there is misconduct or late arrivals.** All services, appointments, retreats, and/or programs are intended for individuals who are in generally good health, are generally well adjusted, are functionally effectively, and are not in need of medical treatment (including for mental health disorders). The services, appointments, retreats, and/or programs do not involve the diagnosis or treatment of any medical or mental disorders and does not prevent, cure, or treat any mental disorder or medical disease. Further,services/appointments/retreats/programs at Messenger of Spirit, LLC are not a substitute for therapy, counseling, psychoanalysis, medical treatment, substance abuse treatment, or the advice or services of a medical professional. It is the Client’s responsibility to seek independent guidance from medical professionals to the extent necessary.